Anthem PS4 refunds are being given out by Sony over crashing issues

Florence Fletcher
March 7, 2019

Unfortunately, a number of other users have also reported difficulty in getting a refund, even after some of them took the time to explain the issue and raise concerns about the risks that they feel Anthem may be posing to their console. This player notes that their console is "completely bricked to the point of not turning on because of Anthem", with multiple users in the comments claiming that the game would cause their PS4 to hard-shutdown with various error messages. Overall, it's pretty damning for Anthem, especially as Bioware hasn't addressed the complaints yet.

News of the crashes comes soon after EA announced fixes for Anthem's end-game loot issues.

Hundreds of Sony customers complained that their PlayStation 4 console simply switched off after playing the game. "Took me five minutes", one redditor described.

It does not solve the bug itself that is now causing it to crash and brick while playing Anthem, so it is best to avoid the game until EA provides an update.

But this issue is also being reported on the Xbox One.

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So far, EA has confirmed that they are looking into the issues and are hoping to find out more about what is causing the problem. Though there are quite a few exceptions to the transaction (players who pre-ordered the title seem to be ineligible for cash back), the refund accounts for the total cost of Anthem.

"It is the same as if someone pulled the plug without properly shutting the hardware down or if the power went out in the house".

But not all have gotten success, with some redditors saying that Sony declined their request for a refund.

"Then once the OS loads it displays a system error reporting page to send the error to Sony". In a follow-up email to Kotaku, the person said they were playing on the Call of Duty: WWII limited edition PS4, which came out only a year and a half ago.

Updated March 5 with a tweet from EA calling for crash data reports.

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