Service Restored In Clark County, Washington After Delayed, Confusing Emergency Alerts

Florence Fletcher
December 29, 2018

Pai instructed the Public Safety and Homeland Security Bureau to investigate the cause and impact of the CenturyLink outage, specifically looking into the effect it had on other telecom providers' 911 service.

Widespread outages across the country have been reported since earlier Thursday morning. The commission's regulatory services division director, Mark Vasconi, said the system appeared stable December 28 but the agency was monitoring it.

Many CenturyLink customers in east Idaho say their internet service had been restored Friday but thousands of users across the country are still reporting that services are down and not working.

Federal Communications Commission Chairman Ajit Pai called the outage "completely unacceptable" in a statement.

The 911 outage hit some populous areas, including Portland, Oregon, and western parts of Washington state, Missouri, Idado and Arizona, according to reports.

The outages apparently began Thursday morning.

KOMO reports that some customers in Washington experienced busy signals when they attempted to dial 911.

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As of 3:30 Friday morning, CenturyLink tweeted that it was still working to restore service.

Verizon customers in New Mexico and Montana also were affected, the Associated Press reported.

Federal Communications Commission Chairman Ajit Pai called the outage that began December 27 "completely unacceptable" because people who need help couldn't use the emergency number.

In Boston, Massachusetts State Police tweeted that the issue was resolved about 8 a.m. Friday.

At the Parker County Sherriff's Office shortly after 10 a.m., some 911 calls were coming through and others weren't.

The Monroe, Louisiana-based telecommunications company did not immediately respond to a request for comment on the FCC investigation or provide information as to how many customers were affected.

If you have a cell phone and need to call for help, always try 911 first.

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