Apple finds quality problems in some iPhone X and MacBook Pro units

Florence Fletcher
November 12, 2018

This time they cover the iPhone X and 13-inch MacBook Pro. The company says that the problem can present itself as a display failing to respond to touches, or acting as if it had been touched when in fact it hadn't.

Amazon will delist the Apple and Beats products being sold by non-authorised resellers, paving the way for the Cupertino-based technology company to exert more control over the online sales channel for its devices.

Apple also noted that if the iPhone X owner has already replaced the screen prior to the replacement programme, he/she is entitled to get a refund.

The iPhone X service program targets faulty display modules that may suffer from touch issues. The iPhone X was launched past year and reports of display issues cropped up a few months ago, but Apple did not respond at the time.

On its official support page, the company said, "Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module".

"With Amazon having to remove third-party sellers of the iPhone, prices of these devices could become more coherent both online and offline".

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Apple also confirmed that its 13-inch MacBook Pro (non Touch Bar) sold between June 2017 and June 2018 might have an issue that causes data loss or drive failure.

If your device has a cracked screen or any other defect, this will need to be resolved before the fix - something that may incur a cost if you get Apple to do it.

"Any files that were already corrupted prior to service, can not be restored", Apple said.

IPhone unit sales barely increased in the fourth quarter from a year earlier, Apple reported earlier this month, even though the new flagship devices came out in the period.

However, users have to first check if their MacBook Pro is eligible for the program. Once again if you are sending the impacted MacBook Pro for service, backup your data as the drive will be erased as part of the service process.

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